Your 'Introduction' Manners Reflect Your True ‘Connoisseur’ Personality!

The formal introductions of the self to others and others with others are an important part of the business and an integral part of the mannerisms as well. Introductions handled appropriately and smoothly paint a good picture of the person and the organization the person belongs to. Under mentioned are some of the elementary basics that signify a good ‘Introduction’.

˜           Show respect to hierarchy – Always address the ‘Senior’ first, seek permission and then bring in the ‘subordinate’.

˜  ‘    Fairer sex’ first – Always introduce women first by using their name, age and rank in the hierarchy.

˜           Choose to address appropriately – Let the business protocol and the comfort of the person who is being introduced decide if the person has to be introduced with the first name only.

˜           Avoid sounding as authoritative – An introduction should carry the pleasant tone throughout. The ‘politeness’ throughout the phase of introductions will be much noteworthy!

˜           Stand up, consider and show respect – At the time of self’s introduction, standing up signifies one’s humble nature.

˜          Remember the moment…. And the name too! To avoid forgetting the other person’s name, quickly repeat his/her name when introduced and greet.

˜          Allow some SPACE for the newly introduced – It is always good to allow a brief conversation between the two (or more) newly introduced persons. This works as an ice-breaker!

Practicing the above elements will certainly help an individual reflect well of his/her professional mannerisms. Most corporate training programs lay an integral and a keen focus on improving the professional skills through practicing a good introduction.

Global Academy for Consulting and Training is one of the top-notch corporate training companiesin India. There are many professional training programs that the company conducts and to know more about the company and its other businesses, simply log on to http://globalact.in. You may settle all your queries and doubts by sending an e-mail to info@vivekbindra.com.

6 C’s of an Effective Business Writing!

These days, various memos, reports, descriptions, tenders & bids, e-Mails, and other forms of communications are deployed by the businesses to converse with their respective internal and/or external prospects. A truly formal and professional looking such conversation makes good of an image of the organization on the whole. Business writing, in true senses, is an artistic display of one of the multiple professional skills of a professional in the leadership role or aspiring for a leadership role. It requires utmost finesse to deliver the exact message, all loud and clear! Business Writing is also referred to as ‘Business Communication’ and ’Professional Writing’.

Importance of Business Writing

Gone are the days when ‘Business Writing’ was stiff, somewhat impolite with a hint of informal tone lent to it. Today, ‘Business Writing’ needs to be presented as one of a ‘state-of-art’ like. A clear and understandable such information rendered to the desired audience can bring in not only the message getting relayed and conveyed properly and successfully.

What does it take to make a Business Communication successful?

For an effective and meaningful business communication to be rendered successfully across, one must religiously follow the “Rule of 6 C’s” which are mentioned below:

1^st C: Constructiveness - Choose words which set a tone of positivity. The more positivity they spread, more the chances of the message being read and understood become brighter.

2^nd C: Clarity – Always begin with highlighting the main purpose of the message being conveyed. Bring as much possible clarity to the message. Making assumptions about the knowledge of one’s own target audiences will be much undesirable

3^rd C: Concreteness - Do not use abstract terms or write abstract ideas. Be specific with words, names and numbers. This will also help your endeavors towards workforce development.

4^th C: Conciseness – A concise business message suggests towards the exclusion of all unnecessary words and long sentences. A KISS (Keep It Short & Simple) applies so well here!

5^th C: Completeness - Leave no room for any assumptions due to lack of complete information. Go through the message at least twice after writing it and analyze if there is something falling short or stated in excess.

6^th C: Correctness – A thorough proofreading of the message by the self and if possible, through another person will ensure any spelling, typo-logical and grammatical errors being removed. Such errors not only distract the readers, they also invite doubts on one’s professional skills and credibility

So, we have briefly come to know of the important aspects of conveying a message, a communication across to the targeted audiences. If you wish to seek more expertise and brush-up your existing professional skills or you believe this that could assist the workforce development plans of your organization, you are welcome to enroll in the “Business Communication” corporate training program presented by Global ACT. You may kindly send an e-mail to info@vivekbindra.com. Then again, you may also visit the website http://globalact.in to know more about the company and its other allied businesses.

Winning a customer on phone may translate into business for your company!

If getting more and more business from the customers is the prime objective of your bosses then it is your prime responsibility to fulfill that objective with an added responsibility of keeping your customers happy. Due to hectic and tight schedules, often the in-person interaction does not happen. So, a voice-over interaction is the best way to resolve the existing issues between the customer and the business. Most management experts and corporate training experts hold the opinion that a pleasing experience rendered to the person may lead to eventual business coming in, which is exactly what your bosses wish for. It is also important to understand that excellent service comes more from the heart than the brain which does the ‘magic’. Let us take a look at the actionable steps that can lead to a customer delight delivered through a telephonic conversation!

 

·         Send an e-mail before you call, if required

·         Check and re-check for the availability of the respondent

·         Plan the call thoroughly with clear objectives

·         Be fully prepared with the history and other necessary information

·         Ask for the person’s name and greet warmly, when the line gets connected

·         Anticipate what the other person will say or ask

·         Always smile on phone – it gets transmitted!

·         Be polite and agreeing

·         Be concise and efficient

·         Seek permission to ask questions so as to identify key issues

·         Listen actively and carefully without interrupting

·         Confirm your understanding of the issues at regular intervals

·         Handle complaints delicately and politely

·         Allow people to finish first

·         Speak clearly and slowly.

·         Avoid use of jargon's and complex terms

·         Take notes during the call

·         Sum up the issues discussed before closure of the call

·         Send a follow-up- e-mail to confirm immediately

·         Finish with a positive phrase and greet again

The above points are covered and discussed as a part of the corporate training program - “Corporate Etiquette's” conducted by Mr. Vivek Bindra, whose name figures in the list of top 10 motivational speakers inIndia today. To know more about the program, simply log on to http://globalact.in or send an e-mail at info@vivekbindra.com today!